Following a recent software update, specifically after September 21st, some Mercedes-Benz technicians are encountering a critical issue: user account blockage within the Xentry diagnostic system. This problem, emerging post-update, is preventing access to essential diagnostic functions, impacting repair capabilities and causing workflow disruptions.
One technician reported the inability to log into Xentry, even for basic quick tests or crucial SCN coding procedures, after completing the ID verification process for standard diagnosis and flash rights as prompted by the update. The system now displays a frustrating “user account has been blocked” message upon login attempts. This issue surfaced while attempting to program a new SCM module on a 2014 ML350, a task that was performed without problems just the day before the update.
This login problem effectively halts the repair process for modern Mercedes-Benz vehicles that rely heavily on the Xentry system for diagnostics and programming. The technician experiencing this issue has been locked out of the system since Friday, September 24th, 2021, highlighting the urgency and severity of the problem. The immediate impact is the inability to retrieve fault codes, perform quick tests, or execute any diagnostic procedures, leading to significant delays and potential revenue loss for repair shops.
Seeking a swift resolution, the technician has taken several steps to address this critical access issue. A XSF ticket was filed with technical support, but the resolution timeframe remains undefined. Direct attempts to contact support personnel, including individuals previously involved in granting flash rights, have so far been unsuccessful, with no responses received. An update on the support ticket indicates that the issue has been escalated to developers for further investigation, suggesting a potentially prolonged resolution period. The lack of clear communication and a definitive timeline for a fix is exacerbating frustration and operational challenges.
This situation underscores the critical dependency on the Xentry system for Mercedes-Benz repairs and the disruptive impact of post-update access issues. For workshops relying on Xentry Kit 3, or similar diagnostic tools, prompt resolution of user account blockage is paramount to maintain operational efficiency and customer service.
