City Of Mercedes City Hall is your central point of contact for managing water utility services in Mercedes, Texas. Located at 400 South Ohio, Mercedes, Texas 78570, the City Hall hosts the Water Department, ensuring residents and businesses have access to essential services and information. This guide provides you with everything you need to know about the Water Department services available at City of Mercedes City Hall.
Water Department Services at City of Mercedes City Hall
The Water Department at City of Mercedes City Hall is dedicated to providing efficient and accessible services. Whether you are paying your utility bill, setting up new services, or have inquiries about water quality, City Hall is the place to go.
Convenient Hours of Operation
The Water Department at City of Mercedes City Hall operates during convenient weekday hours to serve you better.
Hours: Monday to Friday, 8:00 am – 5:00 pm
For after-hours payments, a secure drop box is available in front of City Hall.
Online and In-Person Utility Payment Options at City Hall
City of Mercedes City Hall offers multiple options for utility payments to suit your needs. You can pay your water bill online or in person at City Hall.
Online Utility Payments:
For quick and easy payments, utilize the online portal: Utility Payment
Additional Payment Services:
For Municipal Court payments, another online service is available: Court Payment
In-person payments are accepted during business hours at the City Hall.
Connecting New Utility Services at City Hall
To establish new water, wastewater, and sanitation services in Mercedes, you must apply in person at the Business Office located within City Hall.
Important Notes for New Service Connections:
- Applications for new services submitted after 3:00 pm might be processed the next business day.
- Properties without recent utility services (within the last six months) require an inspection before service activation.
- Ensure all faucets and water-related appliances are turned off to avoid delays in service activation.
Residential Service Requirements at City Hall:
To set up residential water services at City of Mercedes City Hall, you will need to provide the following:
- Valid driver’s license or state-issued ID for each applicant (Mexican Nationals can present a current passport, visa, or Matricula Consular).
- Formal rental lease/agreement (if renting) or closing documents/proof of ownership.
- Applicable deposit payment: $100 for homeowners and $250 for renters.
- $10 service fee payment.
- For addresses never serviced before, additional fees such as water meter, water tap, and water rights fees may apply. Contact the Water Department at City Hall for detailed information.
Commercial Service Requirements at City Hall:
For commercial utility service setup at City of Mercedes City Hall, the following is required:
- Valid driver’s license or state-issued ID of the Owner, President, or Manager.
- Formal rental lease/agreement (if renting) or closing documents/proof of ownership.
- $500 deposit payment.
- $10 service fee payment.
- Potential additional fees for addresses without prior services, similar to residential services. Contact City Hall for specifics.
For any further inquiries regarding utility services, please contact the Business Office at the numbers provided below.
Important Information and Resources from City of Mercedes City Hall
Stay informed about water rates, quality, and other utility-related information provided by City of Mercedes City Hall.
Water and Sewer Rates Information
Access the most recent ordinances regarding water and sewer rates:
- Water Rate Ordinance 2022-08
- Other Utility Fees
City of Mercedes Water Quality Reports
Review annual water quality reports to ensure you are informed about the quality of your water:
- 2023 Water Quality Report
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
Garbage and Brush Collection Information
Get guidelines and schedules for garbage and brush collection services:
- Trash Pick-Up Guidelines English-Spanish
- Brush Pick Up Calendar
Contact the Water Department at City Hall
For direct assistance or questions, reach out to the dedicated staff at the Water Department located in City of Mercedes City Hall:
Staff Contacts:
- Claudia Yado – Utility Supervisor: (956) 565-3114 ext. 164
- Irma Morales – Utility Billing Clerk: (956) 565-3114 ext. 123
- Olivia Ahumada – Utility Clerk: (956) 565-3114 ext. 120
- Nicole Gonzalez – Utility Clerk: (956) 565-3114 ext. 124
City of Mercedes City Hall is committed to providing excellent water utility services to its community. Visit us during business hours or utilize our online resources for efficient service management.
