Experiencing issues with your Mercedes-Benz Xentry Kit 4 after a recent update? Many technicians rely on Xentry for essential diagnostics and repairs, but a frustrating problem has emerged for some users: blocked accounts. This situation prevents even basic functions like quick tests and SCN coding, severely impacting repair capabilities.
Following the update on September 21st, verification processes for standard diagnosis and flash rights were completed, with confirmation emails received. However, attempts to log into Xentry have been met with a “user account has been blocked” message. This issue surfaced while attempting to program a new SCM module on a 2014 ML350, a task previously performed successfully with the same Xentry Kit 4.
The inability to access Xentry effectively halts repairs on modern Mercedes-Benz vehicles. Troubleshooting steps have included filing a XSF ticket and contacting support personnel, but so far, a resolution remains elusive. The generic response from support indicates the issue has been escalated to developers, implying an undefined and potentially lengthy resolution time.
This lack of access is causing significant disruption and lost revenue for workshops dependent on Xentry Kit 4 for their daily operations. The core problem remains unresolved: Xentry Kit 4 is inaccessible due to a blocked account error after a mandatory update. This situation prevents essential Mercedes-Benz repairs, leading to frustration and financial losses. A swift resolution is critical to restore normal diagnostic and repair operations.
