In today’s fast-paced automotive service environment, maximizing workshop efficiency and service quality is paramount. Xentry Remote Diagnosis emerges as a game-changing solution, transforming your workshop into a hub of mobile accessibility and unparalleled flexibility. By bringing the power of remote diagnostics to your fingertips, XENTRY Remote Diagnosis empowers technicians to work smarter, faster, and deliver enhanced service to your customers. If you have a mobile device, you’re already equipped to revolutionize your diagnostic processes and access crucial vehicle information with ease.
Experience the Advantages of XENTRY Remote Diagnosis
Smarter Workflow: Step into the future of automotive repair. XENTRY Remote Diagnosis seamlessly integrates into your existing workshop infrastructure, extending its capabilities to mobile devices. This mobility translates to smarter workflows, allowing technicians to perform diagnostics and access vehicle data directly from the vehicle’s side, or even remotely, saving valuable time and effort.
Rapid Implementation: Getting started with XENTRY Remote Diagnosis is incredibly straightforward. Leveraging readily available mobile technology, the application boasts a user-friendly interface, ensuring a quick learning curve and immediate benefits. Technicians can swiftly adopt the system and begin utilizing its powerful features for diagnosis and vehicle information retrieval, minimizing downtime and maximizing productivity.
Elevated Service Delivery: XENTRY Remote Diagnosis significantly enhances your service capabilities. By providing readily accessible data and information both before and during customer visits, you can streamline workshop scheduling and preparation. This proactive approach allows for better resource allocation, faster turnaround times, and ultimately, a superior customer experience.
Key Functions of XENTRY Remote Diagnosis
It’s important to note that the functionalities described below are specifically applicable to Mercedes-Benz vehicles equipped with telematics capabilities and Daimler AG subsidiaries. The precise scope of functions may vary depending on the specific vehicle model.
Comprehensive Quick Test: Gain an immediate overview of the vehicle’s health with the Quick Test function. This feature presents a clear status report of all error codes within the vehicle’s systems. Furthermore, at the individual error code level, XENTRY Remote Diagnosis provides access to:
- Detailed error code descriptions and environmental data, offering deeper insights into the context of each fault.
- Guided Tests: Execute targeted, limited-scope tests directly through XENTRY Remote Diagnosis. Should a more in-depth analysis be required, seamlessly transition the diagnostic session to the XENTRY Diagnosis Kit for comprehensive testing.
- Integrated parts suggestions: During Guided Tests, the system intelligently suggests potential parts that may be necessary for repair. These parts can be conveniently added to a shareable shopping basket, simplifying the parts ordering process.
- Interactive wiring diagrams with component selection and zoom functionality, providing technicians with essential visual aids for complex diagnostics and repairs.
- Active Quick Test requests can be initiated directly from the vehicle, and error codes can be cleared remotely (subject to vehicle support and required user roles*).
* Please request the “Standard Diagnosis” role within UMAS to enable error code clearing.
Intelligent Repair Prognosis: Based on the results of the Quick Test and leveraging extensive workshop data, XENTRY Remote Diagnosis generates a repair prognosis. This feature provides probability assessments for potentially damaged parts and outlines the anticipated work scope, aiding in accurate estimations and efficient repair planning.
Essential Vehicle Data at Your Fingertips: Access crucial vehicle information quickly and efficiently. This function provides a centralized view of:
- Critical warnings and fault messages, ensuring immediate awareness of pressing issues.
- Maintenance information, facilitating proactive service scheduling and adherence to maintenance schedules.
- Data capability status, displaying telematics connectivity and ensuring data transmission integrity.
- Overall vehicle status, offering a snapshot of the vehicle’s current operational condition.
- Comprehensive vehicle data card, providing detailed vehicle specifications and configuration information.
Detailed Diagnosis Protocol Generation: XENTRY Remote Diagnosis automatically generates a complete diagnosis protocol based on the Quick Test and performed functions. This protocol, available in PDF format, serves as a valuable record of diagnostic procedures and findings, facilitating communication and documentation.
System Requirements for XENTRY Remote Diagnosis
XENTRY Remote Diagnosis is designed for broad accessibility and can be utilized on virtually any device equipped with a modern web browser and internet connectivity. This includes smartphones, tablets, and personal computers. For optimal performance on iOS devices, iOS 13.4 or later is recommended. Android devices should ideally be running Android 9 or later.
A fundamental prerequisite for utilizing XENTRY Remote Diagnosis is obtaining data sharing consent from the vehicle owner, specifically granting permission for independent service providers to access vehicle data.
Here you can find detailed instructions for obtaining consent from Passenger Car vehicle owners.
XENTRY Remote Diagnosis Support Resources
For assistance and troubleshooting, the “Need help?” section provides access to categorized support resources. Should you not find the answers you require within the FAQs, you can easily open a support ticket through the link provided at the bottom of the help page ticket.
